This is the second time they have done this and I am never using their devices or software again.

Why should I continue to pay you for no service? The phone support was happy, 'Oh we can migrate the one,' I told them that is insult to injury, 'Well you can start over again with our new service.' You were not trustworthy with my old data. So they asked me to load the old software which had 445 business contacts in it and one of them had an image, they had wiped the other 444 images. When I called in they asked, 'Why didn't you call us back in 2016 to get your data migrated.' I asked them since I was paying you a subscription, 'Why didn't you automatically migrate my data,' 'we do not do that until you request it' was how it finally played out although they kept on trying to point the finger at me. We do apologize for any inconvenience caused and we thank you for submitting a review. We also apologize that bulk downloading is not a feature within Neat but our developers are continuously working on the software to make it the best possible experience for our customers. Neat does not hold your data hostage in any way and typically, information is also stored directly to your desktop. Can you please provide either the case number or email address that was associated with your Neat subscription so we can assist further? Before cancelling, we advise to gather all of your information out of Neat and save to your desktop. Unfortunately with the information provided on the review, we could not locate a case that you had with our support team where you discussed the cancellation of your account. We have let our customers aware of the retirement of the Legacy software through multiple avenues. The Legacy software that came as a courtesy alongside the Neat scanner has retired as of 2015 and no updates or enhancements were made to the software since then. However, Neat could have at least created a barebones inexpensive option online for the original desktop users. They pivoted to cloud-only they can't maintain separate full desktop software. I can sorta understand their perspective on this though.

They sold a document digitizing solution that was a scanner and digital filing cabinet with OCR. The third thing is that they didn't sell scanners. The worst part is I couldn't even use the service I was forced to pay for since I'd just be uploading more data that would inevitably be inaccessible to me. I'm just out a chunk of money I couldn't really afford. I did submit a case, but they never responded back to the emails except to say they tried to reach me. Granted, this is partially my fault because they did send a reminder notice but I still forgot. The second is that if you fail to cancel your trial, you will be charged, and there won't be a refund. It can be literally hours of your time depending on how many you have. You have to individually download each one spread over pages. Imagine if you have hundreds or thousands of documents. You have to download each one individually. Even once you have an active subscription they've made it so that it's extremely difficult to retrieve your scanned documents. To access your data you have to have an active subscription.

The first is that they 'essentially' hold your scanned documents hostage.

Neat receipts downloads